Refund and Returns Policy
REFUNDS
As we are a small shop trying to keep our footprint minimal, we do not accept returns at this time unless there is a defect with the product. Only regular-priced items may be refunded. Sale and customized items cannot be refunded. To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@sincewewokeup.com.
HAVE QUESTIONS?
Contact us at info@sincewewokeup.com for questions related to refunds and returns.